Hi,

Thank you for contacting NCH Software Support. Unfortunately, we cannot make any changes on the email associated to your purchase record but it will not affect the license validity, you may just provide the email address associated everytime you contact us so we can pull up the record.

Kindly use this registration code to register the program:

RecordPad Registration Code:      5633797-tznuswxr    <<<========Reg. Key

1. Open the program

2. Click on the MENU/File at the upper left-hand corner

3. Select Register Software

4. Enter Registration code

5. Click on Register.

If issue still persist, kindly send us a screenshot so we can further analyze the issue.

Regards,

Kezner

NCH Customer Service Team